Veterinary Online Consultation

Veterinary Online Consultation

Veterinary help wherever you are


 

Veterinary Online Consultation


 

At the veterinary helpline/online consultation, you will be served by veterinarians in Evidensia. They will advise you by phone, assess your pet's need for care, give instructions on further care or offer other advice on how to care for your pet. If a visit to the clinic is necessary, they will refer you to the nearest veterinary clinic.

The telephone consultation will bring your vet's advice close to you and your pet, regardless of time and place. We serve without an appointment. Consultation with a veterinarian on the helpline is free of charge. 

Call 020 1800 900 

If you have previously visited with your pet at the Evidensia veterinary clinic, the veterinarians will have access to your pet's medical records during the consultation. You can also ask for more information about the home care instructions you have received or for an assessment. 

For questions other than those related to the pet's condition, please contact the clinic or customer service center directly.

Information about the animal and the owner is collected for all calls (name, address, phone number, e-mail). In order to serve you in the best possible way, the contents of the call are recorded, so that the animal's care information is also available during possible follow-up visits to Evidensia.


Frequently Asked Questions: 

  • Can I be in touch in an emergency? 
    In case of emergency or acute cases, please contact the nearest veterinary clinic directly.
     
  • Can I renew my pet's prescription?  
    The helpline cannot be used to write or renew prescriptions. 

  • Is the service free of charge? 
    The veterinarian will help by phone only at the price of the call charge. A call to a number beginning with 020 costs 8.35 cents / call + 8.35 cents / min for a fixed network subscription and 8.35 cents / call + 23.00 cents / min for a mobile phone subscription 

  • Do I need to register for the service?  
    We recommend pre-registration on OmaEvidensia.  

Call for veterinary advice

020 1800 900

We serve without an appointment

The veterinary helpline is open on weekdays (Mon-Fri) from 8 am to 8 pm.  

On weekends (Sat-Sun) and public holidays we serve from 9 am to 3 pm. 

Free advice

Consultation with a veterinarian on the helpline is free of charge (standard call charge only).  A call to a number beginning with 020 costs 8.35 cents / call + 8.35 cents / min for a fixed network subscription and 8.35 cents / call + 23.00 cents / min for a mobile phone subscription. 

How we help

You can ask for general advice related to the pet's state of health or ask for more information, for example, about the care instructions you have received.